Service Operations Coordinator

Brand: Wormald | Homebush West NSW | Full Time

Our Sydney Fire Passive and Doors department is currently seeking a Service Operations Coordinator.  This is an outstanding opportunity for an individual who has excellent time management skills, and ability to multitask with strong communications skills to ensure that the department runs effectively. 

In this role you will be responsible for:

  • Scheduling for service technician staff including issuing & managing service orders in the ERP system
  • Process and distribution of Service Reports and Invoices
  • Preparation and distribution of Service Agreements including managing renewals
  • Assist with preparation and follow up of quotations for services contracts, and upkeep of quotation log
  • Co-ordination of work performed by sub-contractors 
  • Taking door/passive Enquiries – Phone/email and co-ordinate with project and operation managers for response
  • Raising Purchase Orders and processing invoices
  • Receipting of goods
  • Support branch with day to day business activities
  • Look after any customer enquiries/complaints to resolution
  • General Administration Duties

The ideal candidate has:

  • At least 5 years administration and coordination experience, preferably in a service environment
  • Customer relationship management experience
  • Experience with Pronto system would be beneficial
  • Be enthusiastic and have an ability to work autonomously
  • Be able to create and maintain relationships with other staff and customers
  • Strong communication skills are essential

This is an exciting and challenging role suitable for a highly driven and motivated customer focused individual, who can drive and support a team of technicians for the department to deliver a high level of performance. 

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