Service Manager

Brand: Wormald | Bentleigh East VIC | Full Time

Reporting to the Regional General Manager, we have an outstanding opportunity for an experienced and focused P&L Manager to lead our Victorian Service business. 

Understanding that growing profitably whilst pleasing our customers is key to our ongoing success. This role is responsible for delivering business objectives and implementing best practices designed to increase revenue and profitability whilst protecting people and the environment.

You will manage a team of service supervisors and technicians who are the front line of our business.  You will ensure effective management of workload, improvement of processes and systems and manage the team to deliver high quality service to both grow and protect our customer base by delivering service excellence.

You will be able to work with sales staff to grow our existing customer base and will be focused on looking for new opportunities. You will drive customer satisfaction and understand what is required to retain customers. And finally, you will also have a high level of financial acumen, be prepared to take total ownership or your P&L, be able to accurately forecast, and contribute to the strategic plan of the business.

You must be resilient and had prior experience, and a proven track record of success, in a fast-paced service culture within the fire protection industry or building services.  You will thrive on delivering results while ensuring high standards of customer service across all areas of the business.

This is an outstanding opportunity. The successful applicant will be a key member of the Victorian leadership team and have a clearly mapped out career pathway to General Manager level.

Suitably qualified interstate and overseas applicants will be considered. 

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