Call 133 166

Gateway National Support Centre

LadyOnPhone2Gateway - a single point of contact for larger Wormald customers

All Wormald customers have 24/7 access to the experts in fire protection on 133 166

But for our National Account customers, Gateway offers a specialised service.

A unique phone number and e-mail is set up and dedicated exclusively to your business. Anyone in your organisation, right across Australia, can use this number to access swift, tailored service.


Easy single point of contact

Gateway operators take your call and organise the appropriate service.

For emergency repair services a technician will be allocated to the site as soon as possible. Technicians are on 24-hour standby, equipped with self-contained vehicles and can deal with most service problems on the spot.

Gateway operators can also organise fire equipment service or replacements, specialist engineering advice, fire safety training or quotes for additional work.

Easier to manage

If you have a national footprint, Gateway’s single point of contact helps ensure all branches of your business get the same level of service no matter where they are. Gateway removes the uncertainty of varying services and pricing structures, delivering consistency in both fire protection equipment and maintenance procedures.

Reducing variation across your organization helps your people better focus on their core business.

Access to knowledge

Gateway operators can instantly access your fire protection history. A detail about any recent work is passed to the next allocated service person, so they can solve problems more efficiently. Operators can also see future planned work and coordinate activities across Wormald’s branches and departments.

Your unique Gateway phone number allows our operators to identify your business when you call. They ask specific questions to get relevant information so they can best organise the service you require.

Consolidated information

Invoices from multiple Wormald business units can be consolidated into a single invoice; or split by region, function or other category to match your accounting system.

Gateway also analyses information from calls by your business to identify emerging trends. This allows us to recommend corrective action and opportunities for improvement early. For example, regular equipment replacements across many locations may indicate a need for staff training.

 

For more information, please download our Gateway brochure.


 
Gateway_Blue
Phone: 1300 302 208
Email: gateway.au@tycoint.com
Fire Services Enquiries
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