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FAQs

FAQs

1. Why do I need Fire Alarm Monitoring?

a) Some buildings are deemed by Local Council to require fire monitoring as “essential service”

b) It can be deemed essential by Insurance Companies, ensuring the building is covered under the insurance policy in the case of fire

2. What standard does the system comply with?

The ASE is connected to a fire alarm network which conforms to the Australian Standards for Fire Alarm Monitoring (AS4418.2 and AS1670.3). The ASE also complies with the requirement of AS4428.6, for Alarm Signalling Equipment.

3. Why do I need the telephone line connected to the ASE?

The Centaur ASE has a built-in modem for connection to an ordinary telephone line. The installation of a telephone line is required for standard compliance. The telephone line serves as a backup (secondary link) to the Radio (or primary) connection. The backup fire line dials daily to a “1300” number as a test dial to ensure the line is permanently connected. In case of radio link fail, the backup fire line will dial the 1300 number again to make sure at least one link is available. The telephone line must be a dedicated fire line, used only for Fire Alarm Monitoring purpose, because it will detect the loss of the line each time it is used for other purpose, and report this as a PSTN fault.

4. How do I prevent accidental alarm activation when we carry out the site work?

Some worker/occupier activities are likely to cause false alarms. Some of these activities include, but are not limited to: work carried out on air conditioning units; renovations; electrical work; or any work which may cause excessive dust and/or smoke. When you are expecting site work to be carried out which may cause unwanted alarms, you may isolate the ASE by either using the isolate key, or contacting our monitoring centre on 1300 360 575.

arrowicon-7 Service Overview
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arrowicon-7 False Alarms

Communication with our customers is important to us. For more information on Fire Monitoring please contact us using our Fire Services enquiry form or call us:

Melbourne 1300 360 575
NSW/ACT 1300 363 412

Fire Services Enquiries
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